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VoIP opens up cost saving opportunities

Business decision-makers are always on the lookout for ways to reduce expenses, especially as the macroeconomic crisis continues to squeeze corporate spending. In some cases, IT executives overlook their communications strategies when trying to save money. This is unfortunate, as this area of the company is often able to provide the most substantial cost-cutting capabilities.

If organizations are still using a traditional land line phone system, they are throwing money away. A VoIP service, on the other hand, provides organizations with a number of cost-saving features, including the fact that long distance calls are less expensive, according to a report by My VoIP Review. Because VoIP uses the internet for connectivity, there is little difference between local and cross-country calls. As a result, VoIP providers can charge less for these interactions.

Thoughts on deploying VoIP

While traditional land line phone systems are still in use throughout the private sector, VoIP services are quickly gaining momentum and taking over the communications industry. This is because VoIP enables users to consolidate resources and reduce costs, as both voice and data are transferred over the internet instead of traditional wires.

Making the transition from a conventional phone system to VoIP cannot be done overnight. Decision-makers need to understand their organization’s specific requirements and whether the advanced functions associated with VoIP will provide any substantial benefits, according to a Business 2 Community report. If an organization is heavily reliant on mobility, for example, VoIP can be a good fit, as the technology allows individuals to connect with the network from virtually anywhere, with any device that has been configured into the system.

Hybrid SIP trunking models may be the future

While SIP trunking is gaining significant momentum in the private sector, not all decision-makers are taking the same approach when deploying the technology. In many cases, however, businesses are opting for a centralized deployment, as this reduces the number of SIP trunks that need to be leveraged by the vendor and can give executives a better way to manage the system.

A recent survey of 100 enterprises by a major SIP trunking provider revealed that nearly 60 percent of respondents have already implemented or are planning on deploying a centralized system, rather than a distributed strategy. In most cases, organizations that opt for a consolidated SIP trunking platform are those with disparate branch offices and a large data network.

Companies moving from PSTN to VoIP

As the private sector continues to adopt mobile and IP technologies, the traditional public switched telephone network (PSTN) is on its way out, being replaced by VoIP services that are much more flexible. This was highlighted in a recent TechTarget report that revealed the VoIP market is expanding as the PSTN industry slowly declines.

In general, both consumers and businesses are making the migration from PSTN to VoIP and other advanced phone services that are able to support a wide variety of applications on multiple endpoints, TechTarget said.

Contact centers recognize multi-channel needs

The contact center is rapidly evolving thanks to ongoing transformations in the telecommunications landscape. In the past, most agencies had a single platform to interact with customers: the telephone. This is not the case anymore, especially as more organizations adopt SIP trunking and unified communications.

A recent study by a major telecommunications and VoIP provider revealed that webchat services, which are often incorporated into an SIP-enabled unified communications system, are gaining momentum in the contact center industry with both consumers and companies appreciating the technology. When webchat services are combined with VoIP or some other major voice solution, contact centers can collaborate with consumers around the globe on multiple platforms.

VoIP provides mobile, flexible benefits to reduce costs

As the macroeconomic crisis continues to pressure decision-makers in charge of the corporate budget to reduce costs, executives are increasingly turning to IT for an answer. This is largely because innovative solutions are often more efficient and less expensive than they were in the past.

In many cases, business managers are consulting with VoIP providers to implement advanced phone systems capable of supporting innovation and reducing expenses. VoIP can often meet these demands because it uses the internet to transfer data and voice rather than traditional phone lines. A recent report by My VoIP Provider highlighted how the technology’s ability to support mobility is often seen as its most compelling capability.

SMBs get more out of VoIP

Small businesses are often considered the engine of the economy, driving innovation as more companies enter the private sector and force decision-makers to implement tools that can create a competitive advantage. While many small firms are satisfied with their telecommunications system, some are experiencing outages that can have significant consequences on operations and customer satisfaction, especially within contact centers, according to a study by Market Clarity.

The survey polled 260 small business executives and revealed that more than 90 percent of organizations still use fixed voice services, while roughly 81 percent strictly use a VoIP system. Another 89 percent us mobile voice. This suggests that many small companies use enterprise-grade technologies, enabling them to remain competitive with much larger organizations.

VoIP supports business travelers

The business world is constantly moving, as people are regularly working from home, on the road or some place else outside the office. For this reason, organizations need a flexible phone system that is capable of supporting a growing remote workforce. All too often, traditional phone systems simply don’t make the cut, suggesting companies that have a lot of travel in 2013 should consider upgrading to VoIP.

A report by Rob Hart at BusinessTravelDestinations.com revealed that employees will continue to travel this year, despite ongoing concerns regarding financial pressures. Although there has been a push to host more local meetings, sometimes business travel is inevitable.

“While the economy has been a challenge in recent years, it seems that 2013 will begin to change that trend,” said Jorge Navarrio, consul for tourism affairs and director at the Tourist Office of Spain in Chicago, according to the news source.

VoIP helps remote workers, travelers stay connected

Today’s business world is no longer restricted by the same boundaries companies faced a decade ago. In the past, legacy phone systems would prevent employees from conducting operations outside the confines of the traditional office. Now that VoIP services and other advanced collaborative technologies are available, companies can be as mobile as they need to be, allowing individuals to perform business-related tasks from virtually anywhere.

Although there are a number of benefits associated with using VoIP while outside the office, the ability to connect to mobile devices is crucial, according to a report by VoIP Review. Unlike traditional phone systems, VoIP services often allow individuals to automatically forward calls to their smartphone or tablet when they are traveling or working remotely.

SIP trunking can enhance disaster recovery

Enterprise communications technologies are rapidly evolving into more sophisticated and beneficial tools that promote efficiency and reduce expenses. Rather than using the traditional business phone system, for example, companies are increasingly deploying SIP trunking services to improve operations.

The implementation of SIP trunking is part of the larger migration to IP-based networks for collaboration, according to a report by Fierce Enterprise Communications. Although cloud and mobile solutions are also among the top priorities for businesses, most decision-makers are setting VoIP and SIP trunking at the top of the list because of their inherent ability to provide numerous unique advantages.