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Business goals, networks should support VoIP services

Consulting with a VoIP provider and implementing an innovative phone system can result in significant benefits for the enterprise, especially in today’s competitive and fast-moving business world. In fact, using VoIP is quickly becoming the norm as decision-makers recognize the flaws and unnecessary expenses associated with outdated land line systems that do not necessarily support the way companies operate today.

A recent nR Gadget report highlighted how using public phone lines means organizations are assuming the risk of experiencing disruptions in service and poor quality, which can have a substantial impact on the way prospective and existing customers view the company. As executives become aware of these hazards, they are replacing public switched telephone network services with VoIP services that will provide more opportunities for growth and cost reduction.

Before jumping headfirst into the VoIP market, however, decision-makers should assess their objectives and take steps to find a VoIP provider that offers services that support an enterprise’s ability to meet these goals, nR Gadget stated. Executives also need to consider how many extensions and handsets their organizations will need and find a vendor that is large enough to provide these connections in a way that will not lead to performance issues down the line.

Look at the network

In many cases, antiquated network services will not be able to handle the traffic associated with VoIP. Because IP voice services use the internet, any web activity has the potential to slow down voice collaboration. For this reason, organizations should consider looking at a more flexible infrastructure, such as the cloud or other hosted architecture, that will alleviate some potential performance issues.

A recent Infonetics Research report highlighted the fact that the global VoIP market grew 9 percent in 2012, getting a major boost from the hosted services and SIP trunking segments of the industry. As businesses continue to expand and support connections between multiple disparate locations, decision-makers will increasingly turn to externally hosted technologies that reduce the strain on internal IT departments.

The business world has no intention of slowing down, suggesting that organizations that want to survive need to adapt and keep up. While migrating to IP voice will not necessarily mean imminent disaster for an organization, the failure to implement VoIP could result in long-term challenges associated with supporting a remote workforce and keeping voice quality a priority.

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