The enterprise telecommunications landscape is undergoing extreme change, as businesses are dropping their outdated solutions to adopt innovative VoIP services that promise to introduce a number of unique opportunities. While VoIP may introduce significant benefits to the organization using it, this does not mean the technology is inherently more secure than conventional offerings. For this reason, decision-makers should be proactive to ensure their VoIP tools are safe.
A recent VoIP News report highlighted how working with vendors will make it easier for organizations to leverage an advanced telecom solution that supports enterprise operations without jeopardizing the confidentiality of mission-critical information. In many cases, a well-established VoIP provider will be aware of potential risks and provide customers with the tools needed to eliminate eavesdropping and other problems that could negatively impact operations.
VoIP News stated that the most effective way to improve IP telephony security is to understand how the technology affects the overall network. Once executives understand this concept, they will be able to develop well-rounded policies that ensure business communication strategies stay on point.
Policing VoIP security
Developing a security program that reviews the entire network, including VoIP connections, is one of the best ways to reduce risk. Enterprise decision-makers often have similar strategies but do not place enough emphasis on VoIP, leaving the collaborative platform much more vulnerable than it should be, VoIP News noted.
Assigning security responsibilities to a certain party may be among the most effective ways to combat VoIP security problems. This often requires companies to educate employees on best practices when using the telecom solutions, while simultaneously encouraging certain individuals to keep an eye on the network to detect problems as early as possible.
A separate VoIP Review report highlighted how VoIP vendors have made significant strides in the ongoing battle to protect communications systems from malicious individuals both in and outside of the enterprise. In most cases, a VoIP provider will monitor subscriber usage without invading privacy. This means that experts can identify and address out-of-the-ordinary circumstances that may arise from outsiders accessing the VoIP network.
While VoIP is often considered more innovative and efficient that its land line predecessor, the relatively new IP voice landscape means enterprises need to be proactive to mitigate risk. This often means developing well-rounded security policies and selecting a VoIP provider that understands the changing environment and knows how to protect it.