sales: (855) 226-0531 Option 1 |Support: (855) 226-0530 Option 2
  • Home

Using VoIP to support video connectivity

The proliferation of IP technologies has had a significant impact on the business world, especially in the communications environment, as enterprises no longer rely on outdated solutions. Instead, companies around the world are implementing SIP trunking and VoIP services to improve the quality of their voice connections, while incorporating new features for a fraction of the cost of legacy offerings.

When business decision-makers collaborate with a trusted VoIP provider, their organizations can take advantage of a next-generation phone system that has a number of advanced capabilities, including the ability to manage multiple types of media. A recent VoIP Review report highlighted the benefits of this feature, especially as video conferencing grows in demand and is used more frequently throughout the workplace.

Businesses often choose centralized SIP

Enterprises that opt for SIP trunking have two options, a centralized or distributed architecture, both of which have their benefits and challenges. When decision-makers are considering which model to install within their organizations, they need to take the time to understand how employees operate on a fundamental level and implement the offering that enables individuals to meet mission-critical objectives.

For the most part, however, businesses tend to choose a centralized model, which means all VoIP traffic is consolidated through a single or only a few sites, according to a No Jitter report. This type of offering is different from the distributed version, which requires executives to leverage SIP trunks at every access point, and is often deployed by enterprises because centralized solutions are easier to manage.

Evolving business demands drive SIP trunking opportunities

The adoption of SIP trunking in the enterprise is an ongoing process, as decision-makers from various sections of the business world are implementing the tools for a variety of different reasons. In the end, however, the ultimate goal is to have a completely IP-based infrastructure with the capability to support a broad range of next-generation applications.

This trend was highlighted in a recent No Jitter report, which noted that companies usually initially launch SIP trunking to save money, as deploying the technology can result in savings upward of 70 percent on their annual telephony bill. Once these benefits are encountered, executives then realize the underlying advantage of SIP trunks: They can support a variety of unified communications applications, which will result in better collaboration and efficiency across the company.

Keeping VoIP networks secure

The enterprise telecommunications landscape is undergoing extreme change, as businesses are dropping their outdated solutions to adopt innovative VoIP services that promise to introduce a number of unique opportunities. While VoIP may introduce significant benefits to the organization using it, this does not mean the technology is inherently more secure than conventional offerings. For this reason, decision-makers should be proactive to ensure their VoIP tools are safe.

A recent VoIP News report highlighted how working with vendors will make it easier for organizations to leverage an advanced telecom solution that supports enterprise operations without jeopardizing the confidentiality of mission-critical information. In many cases, a well-established VoIP provider will be aware of potential risks and provide customers with the tools needed to eliminate eavesdropping and other problems that could negatively impact operations.

Mapping out a VoIP implementation

VoIP is quickly being recognized as the next link in the business phone system evolutionary chain, as enterprises around the world are leveraging the technology in an effort to improve collaboration and support innovative strategies, such as the adoption of mobile devices. As the IP telephony market matures, however, it is becoming increasingly difficult to find a relevant VoIP provider amongst the growing number of vendors looking to get a piece of the pie.

A recent Smart Business Network Online report highlighted the importance of seeking out providers that have the same or similar goals to the enterprise. By developing a list of must-have features, for example, decision-makers will likely find it less challenging to find the right vendor.

SIP trunking casually picks up momentum

While there are many enterprise decision-makers who have recognized the benefits associated with SIP trunking, the overall market for the technology is still relatively immature. Despite this lag in adoption, however, the industry is showing signs of progress as businesses around the world are recognizing the importance of replacing outdated land line services with IP voice solutions.

A recent No Jitter report highlighted that the biggest problem with SIP trunking adoption is that the services are basically falling off the radar. There are several reasons this is occurring, including the fact that companies are trying to squeeze every possible penny out of their prior telecom investments in today’s unstable and unpredictable economy.

Business goals, networks should support VoIP services

Consulting with a VoIP provider and implementing an innovative phone system can result in significant benefits for the enterprise, especially in today’s competitive and fast-moving business world. In fact, using VoIP is quickly becoming the norm as decision-makers recognize the flaws and unnecessary expenses associated with outdated land line systems that do not necessarily support the way companies operate today.

A recent nR Gadget report highlighted how using public phone lines means organizations are assuming the risk of experiencing disruptions in service and poor quality, which can have a substantial impact on the way prospective and existing customers view the company. As executives become aware of these hazards, they are replacing public switched telephone network services with VoIP services that will provide more opportunities for growth and cost reduction.

Telecom providers must meet evolving requirements

The presence of VoIP, SIP trunking and cloud computing has forever changed the contact center industry, as these advanced telephony solutions have essentially commoditized the communication landscape. In the past, contact center managers were forced to dig through and assess telecom vendors in the hopes that they might stumble across the services they needed to survive. Today is much different.

The emergence of IP telephony has made it easier than ever for enterprises to find a VoIP provider capable of meeting their unique requirements. Unfortunately, this has made it more difficult for vendors to differentiate themselves, according to a Call Centre Clinic report.

Contact centers must meet customers on their ground

Contact center managers have a lot on their plate, as they need to ensure customer service representatives prioritize improving end user experience. To do so, decision-makers need to provide employees with a variety of innovative communication tools, such as VoIP services, instant messaging, video conferencing and even social media platforms. In many cases, rearranging this infrastructure can cause a lot of headaches within the departments.

A recent study by unified customer interaction solution provider Altitude Software highlighted how integrating new and existing systems is often cited as the biggest challenge facing today’s contact centers. This means organizations looking to augment the business phone system through the use of SIP trunking or VoIP services often encounter difficulty during the consolidation process.

VoIP providers can help companies ensure long-term survival

In today’s unpredictable economy, saving money is one of the best ways business decision-makers can ensure their organizations survive. While executives have a variety of paths to choose from in their quests to become more efficient, all of which can contribute to reduced expenses, working with a trusted VoIP provider to replace an outdated phone system may be the most effective.

VoIP offers companies a number of unique opportunities to improve operations, while simultaneously costing less to manage and maintain than traditional land line services. Unlike outdated telephony systems, for example, VoIP consolidates voice and data through a single internet connection, making it a viable and cost-effective alternative for organizations around the world, according to a report by The Digest.