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VoIP has several appealing, overlooked features

The private sector is no longer content with traditional voice solutions, as decision-makers around the world are quickly replacing their legacy phone systems with VoIP services to improve operations and efficiency. The many benefits of VoIP, including cost savings and enhanced flexibility, are widely known throughout the business landscape, encouraging more executives to implement the technology.

The ongoing migration to IP telephony services means that service providers abound. A recent Smart Business Network Online report highlighted the importance of finding the right vendor, as implementing a solution that is unable to deliver high-quality performance will only hinder long-term objectives.

The news source stated that a VoIP provider should be on the cutting edge. If an organization implements a voice platform that is not up to par with current and ongoing demands in the business world, that company will have trouble staying efficient in the long run.

SIP trunking is gaining ground

While the benefits of SIP trunking have been talked about in the business world for some time, decision-makers are now adopting the technology with more enthusiasm than ever, largely because they are recognizing the broad range of advantages the service has the potential to provide. Because saving money is critical in today’s economy, SIP trunking is becoming a real opportunity.

A recent report by Network World highlighted the ins and outs of SIP trunking, noting that enterprises are largely drawn to the technology because of its ability to consolidate and reduce telecom expenses. In fact, some experts say that organizations can reduce costs by up to 50 percent when implementing SIP trunking.

SIP trunking adoption set to jump to 58 percent in 2015

Decision-makers in the private sector are constantly on the lookout for new tools that provide more capabilities than existing solutions for less money. This is encouraging many enterprises to look toward telecommunications services and SIP trunking technologies in particular to take advantage of these opportunities.

A recent report by Infonetics Research highlighted the growing market for SIP trunking, noting that businesses around the world are implementing the tools to make their collaborative solutions more reliable and flexible. Analysts revealed that roughly 38 percent of companies currently use SIP trunking, though this number is forecast to jump to 58 percent in 2015. Meanwhile, the number of organizations using T1 lines is expected to drop from 71 percent now to 55 percent in the next several years.

VoIP gives innovative businesses an edge

As the business world evolves into a more sophisticated environment, decision-makers are finding it more important than ever to implement a robust telecommunications platform. This is because a well-planned and successfully deployed phone system can introduce benefits well beyond the simple ability to improve voice quality.

A recent Business 2 Community report stated that a VoIP service can help organizations get a leg up over competitors because the technology offers a number of benefits over traditional land line solutions. Rather than dealing with the cumbersome wires and hardware associated with traditional phone systems, VoIP uses the internet, making it wirelessly accessible from a variety of endpoints.

Evolving telecom landscape introduces VoIP provider opportunities

VoIP providers have a lot to gain in today’s market, as the conventional land line phone system is no longer able to meet the rapidly evolving demands of the private sector. While traditional voice services had a significant role in the development of the business world, VoIP is quickly taking the reins, guiding companies into new directions and introducing innovative opportunities for growth. For this reason, VoIP providers and resellers have a unique chance to generate new revenue streams, according to a report by a major telecommunications vendor.

“We are truly on the brink of a major change, as numerous businesses are realizing the cost and features benefits of VoIP. Because of this, the time for resellers to act is now,” telecom expert Chris Griffith said.

Supporting the growing remote workforce requires trust, technology

Today’s business world is driven by individuals who are no longer confined to the office and have the ability to work from home, on the road or a coffee shop down the street. To safely support these teleworking capabilities, however, decision-makers need to take some precautions to ensure employees are aware of the potential risks and have the proper collaborative tools such as VoIP services that support efficient operations.

A recent report by Management Today noted that decision-makers need to plan telecommuting strategies in advance and trust that individuals will be as secure as possible when carrying out mission-critical tasks. To do so, executives need to deploy advanced training programs that teach people to access VoIP systems via mobile gadgets and other collaborative platforms that are accessible outside of the office.

Enterprises attracted to VoIP features

As enterprise VoIP systems become more prevalent in the workplace, decision-makers are learning the benefits associated with some of the technology’s features. In the past, companies often resisted adopting VoIP because it was thought to be just another voice service. This is no longer the case, as executives are now aware of the multiple tiers associated with using IP voice.

A recent report by VoIP Review highlighted some of the major VoIP features businesses are often interested in, noting that the ability develop white or black lists is often among the most advantageous. A white list is an operation wherein decision-makers go through a call inventory and determine which incoming calls will be allowed to reach employees. If a number is not white listed, it will be forwarded directly to voicemail.

Enterprise communication considerations

Businesses around the world have been embracing VoIP with more enthusiasm over the past several years because of the technology’s ability to support a more diverse set of communication applications without jeopardizing connectivity or quality. Yet the growing demand for IP telephony has made it more important than ever that decision-makers take the time to find the right VoIP provider, as working with a vendor that doesn’t care can introduce significant problems.

There are several important questions prospective business VoIP users should consider before pulling the trigger, including the capacity of the proposed system, according to a VoIP Review report. Because executives are supporting more endpoints than ever before due to the proliferation of smartphones and tablets in the workplace, executives should consider VoIP that is integrated with SIP trunking.

VoIP adoption strategies should be gradual

The evolution of the business phone system has led to the demise of the conventional land line offering and given rise to enterprise VoIP systems. A recent report by Telecom Reseller highlighted the importance of developing a well-rounded VoIP adoption strategy, as this will enable firms to eliminate their reliance on outdated technologies and embrace solutions that will support long-term growth endeavors.

However, while VoIP is quickly becoming the “go-to” phone system in the enterprise, executives should not simply abandon their legacy PBX solution on a whim. Businesses need to map out their VoIP deployment initiative if it is to end in success. Telecom Reseller noted that companies often jump headfirst into VoIP implementation projects without first considering the ins and outs of the technology. As a result, these organizations frequently suffer from everything from poorly operating systems to unnecessary costs that could have been avoided with planning.

Contact centers must evolve to meet demand

The contact center is constantly changing, largely because of the transforming telecommunications landscape. In the past, business decision-makers only needed to leverage a single VoIP solution and could meet most consumer demands by providing callers with an innovative collaborative platform. Today is much different, as many people are tech-savvy enough to use the multitude of solutions at their disposal.

This was highlighted in a recent study of approximately 2,500 Americans by contact center management service provider Aspect Software, which found that consumers want more out of the organizations claiming to provide a high-quality experience. Yet there is an apparent divide between what customers and executives want, as many people continue to communicate with company representatives via inefficient or undesirable channels.